Prepare for Your Visit

Before Your First Appointment:

  • Connect With Us (Optional)

    • Schedule a free 10-minute introductory call with one of our naturopathic doctors

    • Ask questions about our services and learn how we can help

    • This call is entirely optional - feel free to schedule your first appointment directly

  • Schedule Your Appointment

    • Choose between in-person or virtual appointments

    • After scheduling, you'll receive an email from the Charm Patient Portal (our electronic health record system) within 24-48 hours on business days

  • Complete Required Paperwork

    • Create your Charm account using the email link you receive

    • Fill out our new patient questionnaire online before your appointment

      • Log in to the Charm patient portal

        • Click 'Questionnaires' on the Home screen and complete the form online

    • Having trouble? Call us at 612-568-8382 or send an email to pankanaturalhealth@gmail.com

  • Review our Privacy Practices

  • Share Your Medical Records

    • Important: Upload and ‘Share’ pertinent health records with your provider in Charm

    • Log in to your Charm patient portal

      • Go to the 'Documents' section

      • Upload your documents (accepted formats: .png, .jpeg, .pdf, .doc under 50 MB)

      • After uploading, select each document, click ‘Share’ and choose your provider's name. This final sharing step ensures your provider can access your records

    • As an alternative method, you may request a 'Release of Protected Health Information' from your other provider(s) and have them fax your medical records to us at (612) 568-9020.

    Payment Information

    Payment Options

    • Payment is due at the time of service

    • We accept:

      • Cash, check, or bank transfer (preferred)

      • Major credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)

      • HSA/FSA cards

    Insurance

    • Naturopathic doctors in Minnesota are out-of-network providers

    • We can provide superbills for you to submit to your insurance

    • Medicare and Medicaid will not reimburse for our services

    Finding Us

    In-Person Visits

    • Address: 901 1st Street North, Suite 901A, Hopkins, MN 55343

    • Ample parking is available in front of and behind the building

    • Entrance is on the street side of Suite 901

    • We're located along the Lake Minnetonka LRT Regional Trail

    Virtual Appointments

    • How to Join Your Virtual Appointment:

      • Find the URL link in your appointment confirmation email (next to "Where")

      • At your scheduled time, click this link and select "Ask to Join"

      • Dr. Panka will admit you when ready to begin

      • Ensure your camera and sound are turned on

    • If You Experience Technical Issues:

      • Call our office at 612-568-8382 for assistance

      • If you haven't joined within 15 minutes of your start time, Dr. Panka will call you

      • Please allow a few minutes if Dr. Panka isn't immediately available, as they may be finishing with another patient

      • For mobile devices without Gmail: We can accommodate through Google Duo (please let us know in advance)

    Cancellation Policy

    • 24-hour notice required for cancellations or rescheduling

    • $50 fee for no-shows or late cancellations (within 24 hours)