Prepare for Your Visit
Before Your First Appointment:
Connect With Us (Optional)
Schedule a free 10-minute introductory call with one of our naturopathic doctors
Available to prospective patients who want to ask questions before booking a full visit
This call doesn't establish a doctor-patient relationship and is entirely optional — feel free to schedule your first appointment directly if you're ready
Schedule Your Appointment
Choose between in-person or virtual appointments
After scheduling, you'll receive an email from the Charm Patient Portal (our electronic health record system) within 24-48 hours on business days (check your spam folder if you don't see it).
Virtual appointments are available to patients located in Minnesota or Wisconsin at the time of the visit. If you'll be out of state, please let us know in advance
Complete Required Paperwork
Create your Charm account using the email link you receive
Fill out our new patient questionnaire online before your appointment
Log in to the Charm patient portal
Click 'Questionnaires' on the Home screen and complete the form online
Estimated completion time: 20-25 minutes.
The questionnaire includes consent forms you'll sign electronically
Having trouble? Call us at 612.568.8382 or send an email to info@pankanaturalhealth.com
Share Your Medical Records
Important: Upload and ‘Share’ pertinent health records with your provider in Charm
What to share: Recent labs (within the last year), imaging reports, current medication list, relevant specialist notes, recent hospitalization or surgical reports
Log in to your Charm patient portal
Go to the 'Documents' section
Upload your documents (accepted formats: .png, .jpeg, .pdf, .doc under 50 MB)
After uploading, select each document, click ‘Share’ and choose your provider's name. This final sharing step ensures your provider can access your records
As an alternative method, you may request a 'Release of Protected Health Information' from your other provider(s) and have them fax your medical records to us at 612.568.9020.
Payment Information
Booking & Deposit
When you schedule online through our scheduling platform, a $50 deposit (except for the free intro call) is collected at the time of booking and applied toward the cost of your visit.
If you schedule by phone, a deposit may be collected at booking — payment for your visit is handled at the time of service.
Payment Options
Any remaining balance is due at the time of service
We accept:
Cash, check, or bank transfer
Major credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)
HSA/FSA cards - though some transactions are subject to your card administrator's approval
Insurance
We operate as a cash-pay practice and do not contract with health insurance. We can provide superbills you may submit to your insurer for possible reimbursement, but we cannot guarantee any plan will reimburse
Medicare and Medicaid don't cover our visits, and lab tests we order can't be billed to them.
Finding Us
In-Person Visits
Address: 901 1st Street North, Suite 901A, Hopkins, MN 55343
Ample parking is available in front of and behind the building
Entrance is on the street side of Suite 901
Please note: Our office entrance is reached via four steps with handrails on both sides, plus a small step at the building door. The office is not wheelchair accessible. If stairs are a barrier, please contact us before scheduling — virtual appointments are an excellent alternative, and we're happy to discuss options that work for your needs.
We're located along the Lake Minnetonka LRT Regional Trail
Please plan to arrive 5–10 minutes early for your first visit
If possible, bring pictures or the actual bottles of your current supplements and medications
Virtual Appointments
How to Join Your Virtual Appointment:
Find the URL link in your appointment confirmation email (next to "Where")
At your scheduled time, click this link and select "Ask to Join"
We use HIPAA-compliant video conferencing
Please be in a private, quiet location where you can speak freely. You should be located in Minnesota or Wisconsin during your appointment — if you'll be elsewhere, contact us in advance
Your provider will admit you when ready to begin
Ensure your camera and sound are turned on
If You Experience Technical Issues:
Call our office at 612.568.8382 for assistance
If you haven't joined within 15 minutes of your start time, your provider will call you as a courtesy
Please allow a few minutes if your provider isn't immediately available, as they may be finishing with another patient
What happens at your first visit
Your whole story. We go through your history, symptoms, medications, supplements, and the labs you already have.
Labs with no surprises. When labs are part of your care, you'll know what they cost before we order them.
A plan you understand. Every first visit ends with a health plan built around you.
Follow-ups that build on it. Adult follow-ups run 60 minutes, in person or by video.
Alongside your other clinicians. We work with your primary care clinician and specialists, not in place of them.
At Your Visit
To keep our attention on you rather than on note-taking, we use a documentation tool that listens during your visit and drafts your clinical note. Your provider reviews and edits every note before it becomes part of your record. The tool keeps the recording and draft so we can check the finished note against what was said, and you can ask us to delete them. If you’d prefer we not use it, tell us before your visit or at any point during it. It won’t affect your care.
Communicating With Us as a Patient
Staying in touch between visits is part of your care. It's included, with no membership, however long it's been since your last appointment.
Here are the best ways to reach us:
• Charm Patient Portal secure messaging is the right channel for non-urgent clinical questions, supplement questions, lab questions, and most ongoing communication with your provider. Messages go directly to your provider and are stored securely with your health record. Log in at pankanaturalhealth.com/patient-portal.
• Phone (612.568.8382) is a fully legitimate option if the portal doesn't work well for you, particularly if you're not comfortable with online tools. Leave a detailed voicemail and we aim to return calls by the next business day; as a small doctor-led practice, callbacks may take longer during busy weeks.
• A follow-up visit is the best option for new or changing health concerns, and for substantive clinical questions that need real time and attention. If a stretch of time goes by between visits, your provider may suggest a follow-up to keep your plan current. Book at our scheduling page.
• info@pankanaturalhealth.com is best for administrative matters like billing, scheduling logistics, or document requests. For clinical questions, please use Charm so they're stored with your medical record.
For medical emergencies, please call 911 or go to the nearest emergency room. Our practice isn't equipped for same-day or acute care needs.
Cancellation Policy
24-hour notice required for cancellations or rescheduling
Please cancel or reschedule through your Acuity Scheduling confirmation email — look for the "Change Appointment" or "Cancel Appointment" link near the bottom of the email
$50 fee for no-shows or late cancellations (within 24 hours)
If you can't find your confirmation email or need help rescheduling, you can also email info@pankanaturalhealth.com or send a message through your Charm portal
We understand emergencies happen; reach out if circumstances are unusual — exceptions may be made at the provider's discretion
Last updated: October 7th, 2026