Prepare for Your Visit

Before Your First Appointment:

Connect With Us (Optional)

  • Schedule a free 10-minute introductory call with one of our naturopathic doctors

  • Available to prospective patients who want to ask questions before booking a full visit

  • This call doesn't establish a doctor-patient relationship and is entirely optional — feel free to schedule your first appointment directly if you're ready

Schedule Your Appointment

  • Choose between in-person or virtual appointments

  • After scheduling, you'll receive an email from the Charm Patient Portal (our electronic health record system) within 24-48 hours on business days (check your spam folder if you don't see it).

  • Virtual appointments are available to patients located in Minnesota or Wisconsin at the time of the visit. If you'll be out of state, please let us know in advance

Complete Required Paperwork

  • Create your Charm account using the email link you receive

  • Fill out our new patient questionnaire online before your appointment

    • Log in to the Charm patient portal

      • Click 'Questionnaires' on the Home screen and complete the form online

      • Estimated completion time: 20-25 minutes.

      • The questionnaire includes consent forms you'll sign electronically

  • Having trouble? Call us at 612.568.8382 or send an email to info@pankanaturalhealth.com

Review our Privacy Practices

Share Your Medical Records

  • Important: Upload and ‘Share’ pertinent health records with your provider in Charm

    • What to share: Recent labs (within the last year), imaging reports, current medication list, relevant specialist notes, recent hospitalization or surgical reports

  • Log in to your Charm patient portal

    • Go to the 'Documents' section

    • Upload your documents (accepted formats: .png, .jpeg, .pdf, .doc under 50 MB)

    • After uploading, select each document, click ‘Share’ and choose your provider's name. This final sharing step ensures your provider can access your records

  • As an alternative method, you may request a 'Release of Protected Health Information' from your other provider(s) and have them fax your medical records to us at 612.568.9020.

Payment Information

Booking & Deposit

  • When you schedule online through our scheduling platform, a $50 deposit is collected at the time of booking and applied toward the cost of your visit.

  • Your card information is securely stored on file for future charges, including services, supplements, lab tests, and any applicable late-cancellation fees.

  • If you schedule by phone, a deposit may be collected at booking — payment for your visit is handled at the time of service.

Payment Options

  • Any remaining balance is due at the time of service

  • We accept:

    • Cash, check, or bank transfer

    • Major credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)

    • HSA/FSA cards - though some transactions are subject to your card administrator's approval

Insurance

  • We operate as a cash-pay practice and do not contract with health insurance. We can provide superbills you may submit to your insurer for possible reimbursement, but we cannot guarantee any plan will reimburse

  • Medicare and Medicaid will not reimburse for our services.

Finding Us

In-Person Visits

  • Address: 901 1st Street North, Suite 901A, Hopkins, MN 55343

  • Ample parking is available in front of and behind the building

  • Entrance is on the street side of Suite 901

    • Please note: Our office entrance is reached via four steps with handrails on both sides, plus a small step at the building door. The office is not wheelchair accessible. If stairs are a barrier, please contact us before scheduling — virtual appointments are an excellent alternative, and we're happy to discuss options that work for your needs.

  • We're located along the Lake Minnetonka LRT Regional Trail

  • Please plan to arrive 5–10 minutes early for your first visit

  • If possible, bring pictures or the actual bottles of your current supplements and medications

Virtual Appointments

  • How to Join Your Virtual Appointment:

    • Find the URL link in your appointment confirmation email (next to "Where")

    • At your scheduled time, click this link and select "Ask to Join"

    • We use HIPAA-compliant video conferencing

    • Please be in a private, quiet location where you can speak freely. You should be located in Minnesota or Wisconsin during your appointment — if you'll be elsewhere, contact us in advance

    • Your provider will admit you when ready to begin

    • Ensure your camera and sound are turned on

  • If You Experience Technical Issues:

    • Call our office at 612.568.8382 for assistance

    • If you haven't joined within 15 minutes of your start time, your provider will call you as a courtesy

    • Please allow a few minutes if your provider isn't immediately available, as they may be finishing with another patient

At Your Visit

To keep our attention on you rather than on note-taking, we use a HIPAA-compliant scribe tool that converts our conversation into clinical notes in real time. The system has strict privacy safeguards and all information remains within your confidential medical record. If you'd prefer we not use it during your appointment, just let our staff know before your visit or tell your provider at any time.

Communicating With Us as a Patient

Staying in touch between visits is part of your care — included, with no extra fee and no membership, however long it's been since your last appointment.

Here are the best ways to reach us:

• Charm Patient Portal secure messaging is the right channel for non-urgent clinical questions, supplement questions, lab questions, and most ongoing communication with your provider. Messages go directly to your provider and are stored securely with your health record. Log in at pankanaturalhealth.com/patient-portal.

• Phone (612.568.8382) is a fully legitimate option if the portal doesn't work well for you, particularly if you're not comfortable with online tools. Leave a detailed voicemail and we aim to return calls by the next business day; as a small doctor-led practice, callbacks may take longer during busy weeks.

• A follow-up visit is the best option for new or changing health concerns, and for substantive clinical questions that need real time and attention. If a stretch of time goes by between visits, your provider may suggest a follow-up to keep your plan current. Book at our scheduling page.

• info@pankanaturalhealth.com is best for administrative matters like billing, scheduling logistics, or document requests. For clinical questions, please use Charm so they're stored with your medical record.

For medical emergencies, please call 911 or go to the nearest emergency room. Our practice isn't equipped for same-day or acute care needs.

Cancellation Policy

  • 24-hour notice required for cancellations or rescheduling

  • Please cancel or reschedule through your Acuity Scheduling confirmation email — look for the "Change Appointment" or "Cancel Appointment" link near the bottom of the email

  • $50 fee for no-shows or late cancellations (within 24 hours)

  • If you can't find your confirmation email or need help rescheduling, you can also email info@pankanaturalhealth.com or send a message through your Charm portal

  • We understand emergencies happen; reach out if circumstances are unusual — exceptions may be

    made at the provider's discretion

Last updated: June 1st, 2026