Prepare for Your Visit

Before Your First Appointment:

  1. Connect With Us (Optional)

    • Schedule a free 10-minute introductory call with one of our naturopathic doctors

    • Ask questions about our services and learn how we can help

    • This call is entirely optional - feel free to schedule your first appointment directly

  2. Schedule Your Appointment

    • Choose between in-person or virtual appointments

    • After scheduling, you'll receive an email from Charm (our electronic health record system) within 24 hours

  3. Complete Required Paperwork

    • Create your Charm account using the email link you receive

    • Fill out our new patient questionnaire before your appointment

    • Having trouble? Call us at 612-568-8382 or send an email to pankanaturalhealth@gmail.com

  4. Review our Privacy Practices

  5. Share Your Medical Records

    • Important: Upload AND Share your health records with your provider

      1. Log into your Charm patient portal

      2. Go to the 'Documents' section

      3. Upload your documents (accepted formats: .png, .jpeg, .pdf, .doc under 50 MB)

      4. After uploading, select each document

      5. Click "Share" and choose your provider's name. This final sharing step ensures your provider can access your records

    You may also request a 'Release of Protected Health Information' from your other provider(s) and have them fax your medical records to us at (612) 568-9020.

    Payment Information

    Payment Options

    • Payment is due at time of service

    • We accept:

    • Cash, check, or bank transfer (preferred)

    • Major credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)

    • HSA/FSA cards

    Insurance

    • Naturopathic doctors in Minnesota are out-of-network providers

    • We can provide superbills for you to submit to your insurance

    • Medicare and Medicaid will not reimburse for our services

    Finding Us

    In-Person Visits

    • Address: 901 1st Street North, Suite 901A, Hopkins, MN 55343

    • Ample parking available in front of and behind the building

    • Entrance is on the street side of Suite 901

    • We're located along the Lake Minnetonka LRT Regional Trail

    Virtual Appointments

    • How to Join Your Virtual Appointment:

      • Find the URL link in your appointment confirmation email (next to "Where")

      • At your scheduled time, click this link and select "Ask to Join"

      • Dr. Panka will admit you when ready to begin

      • Ensure your camera and sound are turned on

      • If You Experience Technical Issues:

      • Call our office at 612-568-8382 for assistance

      • If you haven't joined within 15 minutes of your start time, Dr. Panka will call you

    • Please allow a few minutes if Dr. Panka isn't immediately available, as they may be finishing with another patient

    • For mobile devices without Gmail: We can accommodate through Google Duo (please let us know in advance)

    Cancellation Policy

    • 24-hour notice required for cancellations or rescheduling

    • $50 fee for no-shows or late cancellations (within 24 hours)